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Service and Shipping Policy
Last Updated: 5th May, 2026
Last Updated: May 5, 2025
This policy outlines how Edshop (edshop.thalamus.pk) processes, handles, and delivers orders. By placing an order with us, you agree to the terms described below.
1. Our Products & Services
Edshop is an online retail store specializing in:
- Medical & Academic Books: A curated selection of medical textbooks, reference guides, and educational materials.
- Medical Wearables: Healthcare wearable devices and accessories for personal and professional use.
All products listed on our website are subject to availability. We reserve the right to withdraw any item from sale at any time without prior notice.
2. Order Processing
- Orders are typically processed within 1–2 business days of payment confirmation.
- You will receive an order confirmation email immediately after placing your order.
- A dispatch notification with tracking details (where available) will be sent once your order has been shipped.
- Orders placed on weekends or public holidays will be processed on the next working business day.
- We reserve the right to cancel any order in cases of stock unavailability, pricing errors, or suspected fraudulent activity. A full refund will be issued in such cases.
3. Shipping Coverage
We currently ship to locations across Pakistan. Shipping to additional international destinations may be available upon request — please contact us before placing your order to confirm availability.
4. Delivery Timeframes
Estimated delivery times are as follows:
- Within Multan: 1–2 business days
- Major cities (Lahore, Karachi, Islamabad, etc.): 2–4 business days
- Other cities and towns: 3–7 business days
These are estimates only. Actual delivery times may vary due to courier delays, public holidays, or circumstances beyond our control.
5. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order weight.
- Free shipping may be available on orders above a qualifying minimum value, as indicated on our website.
- Any applicable surcharges for remote areas will be disclosed at checkout prior to payment.
6. Order Tracking
Once your order has been dispatched, you will receive a tracking number (where available from the courier). You can use this number to track your shipment directly through the courier’s website or by contacting us for assistance.
7. Failed or Undelivered Orders
- If a delivery attempt fails due to an incorrect address or absence of the recipient, the courier may re-attempt delivery or hold the package at a local depot.
- Edshop is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.
- Unclaimed or returned-to-sender packages will incur re-shipping charges to be resent.
8. Product Availability
While we strive to maintain accurate stock information on our website, items may occasionally be out of stock after an order is placed. In such cases, we will:
- Notify you promptly via email or phone.
- Offer an estimated restock date, a suitable alternative, or a full refund.
9. Service Limitations
Edshop reserves the right to refuse service, cancel orders, or restrict access to accounts in cases of:
- Fraudulent or suspicious activity
- Violation of our Terms and Conditions
- Abusive behaviour toward our staff
Contact Us
For any questions or concerns, please reach out to us:
Email: thalamusllc@gmail.com
Phone: +92 303 493 8554
Website: edshop.thalamus.pk